This Flormar Privacy Notice (this “Privacy Notice”) is designed to provide transparency into our privacy practices and principles that we put in place when we collect and use the personal data of our website’s visitors and users of our applications, in a format that you can navigate, read, and understand.
Flormar Cosmetics GmbH (“Flormar”, “we”, “our” or “us”) is the data controller for the collection and use of the personal data of our website’s visitors (collectively referred to as “you” or “your”) who use our websites.
Details of the Controller:
Schneiderstr. 82
D-40764 Langenfeld / Germany
VAT ID: GB504216043 [email protected]
Scope
This Privacy Notice describes the processing of your personal data provided to and/or collected by Flormar on our website https://www.flormar.co.uk/ .
Flormar strives to comply with the applicable privacy laws in the jurisdictions where it operates (collectively referred to as the “Data Protection Law”). These include the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018 (“DPA 2018”), and the Privacy and Electronic Communications Regulations (“PECR”).
1. Types Of Information We Collect
2. How We Collect Your Personal Data
3. Purpose of Processing of Your Personal Data by Flormar
4. How We Use Your Information
5. Sharing Your Personal Data With Third Parties
7. Data Security, Integrity And Retention
8. Changes To This Privacy Notice
1. Types Of Information We Collect
According to the Data Protection Law personal data is any information that identifies (either directly or indirectly) a particular individual, such as the individual’s name, postal address, email address and telephone number.
We collect the following categories of Personal Data:
- When you use the form available on our Contact page, we are currently collecting and processing the following information: Identity Information (Name – Surname), Contact Information (E-mail address), Information Regarding the Request/Complaint/Comment (Request, comment and complaint information), Time and date of contact.
- Location information when you visit our website, including location information either provided by a mobile device interacting with our website (including through cookies or web beacon technologies), or associated with your IP address, where we are permitted by law to process this information.
- Usage, browsing and technical data, including your device identifier or IP address, when you visit our website.
2. How We Collect Your Personal Data
- We collect Personal Data you provide to us when you request or buy products via our business partners (such as Amazon), services or information from us, contact us directly by phone or through our website’s forms or otherwise interact with us. The Personal Data we collect is covered by this Privacy Notice and the Personal Data the third-party site or platform collects is subject to the third-party site or platform’s privacy practices. Privacy choices you have made on the third-party site or platform will not apply to our use of the Personal Data we have collected directly through our website.
- We automatically collect Personal Data about you through technology, such as cookies, when you visit our website, use our website on third-party sites or platforms. Further details are set out in our Cookie Policy.
3. Purpose of Processing of Your Personal Data by Flormar
Flormar uses your Personal Data for the following purposes:
- To provide you with the information and services you request and manage your preferences, based on the performance of an agreement we may have with you or to enter into an agreement with you.
- To process the personal data collected through online or offline forms for the purposes of performing and managing our contractual relationship, fulfilling mutual obligations, and assessing the operational adequacy and efficiency of related processes. Such processing is based on the necessity for the performance of a contract and our legitimate interest in ensuring the proper management of our commercial partnerships.
- To communicate with you about your activities with us and send you important information about features on our website or changes to our terms or policies, based on our agreement with you, our legal obligations and as necessary for our legitimate interests to retain a transparent relationship with you.
- Consistent with Data Protection Law and choices and controls that may be available to you:
- To learn more about how we use your Personal Data for preferences and performance, please visit our Cookie Policy.
- To provide you with technical or any kind of support and answer to any of your queries, based on the performance of our agreement with you;
- To administer our website, including troubleshooting, data analysis, testing and system maintenance, and detect, investigate and prevent activities that may violate our policies or be illegal based on our legitimate interests of running our website and ensuring no violations or illegality is occurring within our website; ensuring a safe environment for you, as well as for the purposes of compliance with a legal obligation to which we may be subject.
Where Flormar holds and uses your Personal Data based on our legitimate interests we have carefully considered how your Personal Data is processed to ensure that we carry out such activities balancing your interests and our interests in the most efficient and effective way. Flormar does not use your Personal Data for activities where our interests are overridden by the impact on you.
We will not process your personal data for any purpose other than those described except as required by law or court order.
4. How We Use Your Information
We may process your personal data based on our legitimate interests where such processing is necessary and proportionate to ensure the proper management of our customer relations. In particular, the personal data you provide in connection with your requests, claims, or complaints may be processed for the purposes of establishing and performing a contract, handling and responding to your queries, or the establishment, exercise, or defence of legal claims.
In assessing our legitimate interests, we carefully balance them against your rights and freedoms, ensuring that your personal data is not processed for purposes that would override your interests or fundamental rights.
Our website uses cookies and similar technologies to ensure its proper functioning, to analyze usage, and to improve your browsing experience. Except for cookies that are strictly necessary for the operation of the website, we will only place cookies on your device with your prior consent, in accordance with the PECR and Article 6(1)(a) of the UK GDPR. For information regarding the legal bases applicable to cookies and similar technologies, please refer to our Cookie Policy, where we describe in detail the purposes and conditions of such processing.
You can give or withdraw your consent at any time through our cookie consent banner or by adjusting your browser settings. For more details about the types of cookies we use, their purposes, and your choices, please refer to our Cookie Policy.
5. Sharing Your Personal Data With Third Parties
We share your Personal Data with local and/or international third parties in limited circumstances, including:
- Authorized public institutions and organizations upon request for the purpose of fulfilling legal obligations.
- Our third-party service providers (Aut O’Mattic A8C Ireland Ltd. ,“Woocommerce” ,
25 Herbert Place, Grand Canal Dock, Dublin, D02 AY86, Ireland
VAT No.: 3255131SH) , from whom we purchase website hosting services to provide you with catalogue services and facilitate communication via the website. Under no circumstances will this data processor subcontract any data processing services to third parties without our prior consent. - The personal data you share with us via the contact form is shared with our group company in Turkey (Kosan Kozmetik Pazarlama Ve Ticaret A.Ş. registered and Kozmetik Sanayi and Ticaret A.Ş.) for the purposes of evaluating and fulfilling your requests and complaints; and fulfilling our contractual obligations.
- When companies need Personal Data to perform services on our behalf; these companies are prohibited from using your Personal Data for purposes other than those requested by us or required by law. For example, we share Personal Data with:
- Analytics providers, such as Google Analytics.
- IT service providers.
- Cookies providers, as indicated in our Cookie Policy.
We may also disclose your Personal Data if permitted or required by law, for example, in response to a court order or a subpoena, or if requested by a law enforcement, data protection or tax authority.
Please note that our website may contain links to other websites not owned or controlled by us. We encourage you to be aware when you leave our website and to read the privacy policies of other websites that may collect your Personal Data.
6. Your Rights
You may communicate your requests in writing, regarding the rights of data subject to the below given address of our
Schneiderstr. 82 D-40764 Langenfeld / Germany over your personal e-mail address written on the Contact Form.
If the data subject’s request is not granted, the controller shall inform them without delay and no later than one month after receipt of same, of the reasons for not granting the request and the possibility of presenting a claim before the Information Commissioner’s Office (ICO) and of taking legal action.
To file this claim you can:
• Use the Agency’s electronic headquarters.
• Send the corresponding claim to Information Commissioner’s Office (ICO)
7. Data Security, Integrity And Retention
The security, integrity and confidentiality of your Personal Data are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect your Personal Data from unauthorized access, disclosure, use and modification, consistent with Data Protection Law and industry practices. From time to time, we review our security procedures to consider appropriate new technology and methods. Please note that any security measures and practices implemented on third-party partner websites to which users may be redirected are the sole responsibility of the respective website operators. We do not assume any responsibility or liability for the security of such external websites.
We will retain your Personal Data for the length of time needed to fulfil the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law. Your information is securely stored.
We retain the personal data collected from our customers through the contact form or during customer service interactions, including phone calls, for a period of one (1) year following the date of the last communication. This retention period allows us to manage and evaluate customer requests or complaints, ensure proper record-keeping of our business relationship, and comply with applicable legal obligations. After this period, the data will be securely deleted or anonymized unless a longer retention period is required by law or justified by ongoing legal proceedings.
You can find information about the storage period of the data we obtain from cookies in our Cookie Policy. We will then dispose your information by deletion. To determine the appropriate retention period for your Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means.
8. Changes To This Privacy Notice
From time to time, we may change this Privacy Notice to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We will provide notice to you if these changes are material and, where required by Data Protection Law, we will obtain your consent.
9. Comments And Questions
If you have any comments or questions about this Privacy Notice, please contact us at [email protected] .
Alternatively you can write to us at:
Registered office addressSchneiderstr. 82 D-40764 Langenfeld / Germany
VAT ID: GB504216043